| If You have some question or
unusual problem feel free to contact the DTM Data Modeler technical
support at support@sqledit.com
When you contact technical support, you should be prepared to
provide the following information:
- DTM Data Modeler version (you can find this information from
About menu item of Help menu).
- Type and version of the ODBC or IDAPI driver or OLE DB
provider.
- DBMS version and operating system version (including service
pack version, if applicable).
- DTM Data Modeler Log file.
- A description of what you do before the problem occurs.
- Error messages you see when the problem occurs.
- Your name, company name and how to contact you.
Log file
When running the program, you have to select one of menu items from
"Tools->Log file" in order to view or truncate your Log
file. Log file contains detailed description of any errors and
other events that occurred while processing script.
Deafult log file location is product's directory and name is
ERROR.LOG. When the user has no enough permissions DTM Data Modeler
saves log to typical path like C:\Documents and
Settings\<username>\Application Data\dm.log or
C:\Users\<username>\AppData\Roaming\dm.log |
