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Database Connection Troubleshooting Guide
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Troubleshooting Guide
| Problem description
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Possible reason
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Solutions
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| Required database type not present in the list at Direct
Connection and Desktop Connection pages |
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Switch to "data source" connection mode and select data source
from the list or configure new one with "Manage" button. |
| Required format is in the direct
connection list, but not available (disabled). |
ODBC driver for your database does not installed or not
configured properly. |
Install required driver. If it is already present in the
system, please contact our support
staff. |
| Errors during direct connection. |
Compatibility problems. |
Try co create data source for your database connection. |
| Login error for correct user name and password. |
Read-only desktop data file. |
Try to change file mode to 'read and write'. |
| I can't see relationships, defaults, etc in my Access
Database. |
Access interface. |
Try to switch on "Use Microsoft Jet" check box at the "Desktop
File" page of the Connect Window. |
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