This License Agreement covers all existing versions of DTM Query Reporter (Software) and technical support service (Service). This License Agreement is a legal agreement between the end-user (Licensee) and DTM soft (Licensor).
CAREFULLY READ THE TERMS AND CONDITIONS OF THIS AGREEMENT PRIOR TO USING THIS PRODUCT. USE OF ANY PORTION OF THIS PACKAGE INDICATES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH SUCH TERMS AND CONDITIONS, DO NOT INSTALL THE SOFTWARE.
Licensor delivers the Software electronically over Internet. The delivery includes installation/activation key, software, documentation* and
additional materials with installation program*. Licensor confirms that the delivery contains no illicit code or third party code.
The customers in North America allowed to request physical delivery on CD for extra fee.
*- the multiplatform edition of the software (if applicable) has online documentation only and requires no installation program.
Licensor understands and acknowledges that Licensee may manage, modify, summarize, maintain, create derivative works of, and update pre-existing data and information, and generate, manage, modify, summarize, maintain, create derivative works of, and update additional data and information using the Software. Licensor acknowledges and agrees that all rights in any work product created by Licensee shall be solely owned by Licensee. Licensor has no access to mentioned work product without grant by Licensee. Moreover, Licensor shall not seek access to Licensee personal data.
Licensor may remove or change any supplemental or non critical functionality of the Software without any notifications. Licensor may change product documentation and project file format. If Licensor deletes any key feature or functionality from the Software equal solution should be provided to Licensee without additional fee.
Licensor hereby confirms that the Software contains no third party components including Open Source code.
During one year after ordering any license of the Software except "Site" and "World" licenses, Licensee are entitled to free technical services and support for DTM Query Reporter which is provided by Licensor. During this period, e-mail support is unlimited and includes technical and support questions. Also, during one year, Licensee may access to free updates to DTM Query Reporter when and as DTM soft publishes them on www.sqledit.com. After end of the described period Licensee may continue to use the software product in accordance with the terms of this Agreement except free support and upgrades. After end of the free support and updates period (one year), Licensee may purchase annual Upgrade and Support subscription. If Licensee has a few licenses, Licensee will access to free upgrade and support period and will use subscriptions independently.
There are two support service levels: Standard and Premium. By default, the Software includes Standard level of the Service. The Premium should be ordered separately. The Premium service offers reduced response time and high priority for support requests. The technical support response time for Standard level is between 2 and 12 hours except Jun, July and August with 2 to 24 hours range. It is available 5 days per week (Monday to Friday). For the Premium level it is 2 to 6 hours 7 days per week.
Licensor hereby confirms that the Software requires no export controls at a level other than EAR99/AT.
Licensee who purchases volume license of the Software allowed to order additional copies with the same price during following period after initial deal: 3 months for 3 to 5 copies, 6 months for 6 to 10 copies and 9 months for 11 or more copies.
DTM Query Reporter is trademark of DTM soft.
Licensee hereby grants DTM soft a right to use company name or trade names solely in connection with the rights granted to DTM soft pursuant to marketing materials and web site. If this clause breaches company policy DTM soft is happy to remove it upon request.