Online support expert > Order questions

Q: How can I order the software product in my country?
A: Our software is available worldwide via the Internet. Secure online, mail/check and corporate purchase order options are available. Please visit order page for detailed information.

Q: How can I cancel my payment?
A: Pleas read our money back policy and contact our support team.

Q: Do you offer academic discounts?
A: We offering discounts (30% to 70%) for students, teachers, and schools. Proof of academic affiliation is required to purchase products.

Q: How can I get invoice for my order?
A: After submitting your order, please contact us support@sqledit.com.

Q: Where can I find the bank information to pay by Wire Transfer?
A: Just choose "Wire Transfer" as the payment method in the order form. After clicking the "Next" button, you will be taken to a page with payment instructions, order reference number and the bank information.

Q: Do you offer discounts for non-profit organizations?
A: Yes. Decisions about discounts for non-profit organizations are made individually.

Q: Do you offer volume discounts?
A: Yes. Please visit product's order page for general information. For additional information or special discounts contact our support at support@sqledit.com.

Q: Do you have special price for resellers?
A: Yes. Please visit reseller page for details.

Q: Do you offer Site (World) Licenses?
A: Yes, for Standard editions of DTM Schema Reporter and DTM Data Generator only. The most important part of our marketing strategy is high quality of technical support. For such volume licenses we can't estimate the number of users and therefore can't distribute obligations among our support stuff. That's why we sell such licenses in special cases with limited period of free technical support (usually 6 months) and free upgrades.

Q: Can I order the product in source codes?
A: No, we do not sell source codes for our tools. In some cases we can create a custom built product for you under a special arrangement and for additional fee (besides the cost of the license).

Q: I need Form W-9 for my accounting department. How can I get it?
A: Please contact our support team by e-mail. We'll sent it for you.

If you have encountered some unusual problem that is not listed here, feel free to contact the technical support.