Online support expert > Upgrade and Order questions

Q: How can I order the software product in my country?
A: Our software is available worldwide via the Internet. Secure online, mail/check and corporate purchase order options are available. Please visit order page for detailed information.

Q: Do you offer academic discounts?
A: We offering discounts (30% to 70%) for students, teachers, and schools. Proof of academic affiliation is required to purchase products.

Q: Do you offer discounts for non-profit organizations?
A: Yes. Decisions about discounts for non-profit organizations are made individually.

Q: Do you offer volume discounts?
A: Yes. Please visit product's order page for general information. For additional information or special discounts contact our support at support@sqledit.com.

Q: Do you have special price resellers?
A: Yes. Please visit reseller page for details.

Q: Do you offer Site (World) Licenses?
A: Yes, for Standard editions of DTM Schema Reporter and DTM Data Generator only. The most important part of our marketing strategy is high quality of technical support. For such volume licenses we can't estimate the number of users and therefore can't distribute obligations among our support stuff. That's why we sell such licenses in special cases with limited period of free technical support (usually 6 months) and free upgrades.

Q: How to upgrade my copy of the software?
A: Please contact our support staff at support@sqledit.com for Customer Area login and password.

Q: How can I find out that the new version of a product is released?
A: Use the "Tools->Check for Updates" menu item that all our products have.

Q: Can I upgrade my DTM SQL editor copy from Professional to Enterprise version?
A: Yes. You can upgrade Professional to Enterprise, Standard to Enterprise or Standard to Professional. Please contact our support support@sqledit.com for detailed information.

Q: Can I order the product in source codes?
A: No, we do not sell source codes for our tools. In some cases we can create a custom built product for you under a special arrangement and for additional fee (besides the cost of the license).

If you have encountered some unusual problem that is not listed here, feel free to contact the technical support.