Product Home
DTM Data Comparer Online Documentation
General
Product profile
Connect
Key definition
Column mapping
Settings
Project Properties
Syncronization
Command line
Support
Information
License
Demo and Full versions
Install
How to buy
Upgrade
Uninstall
Products
Glossary

Technical support

If You have some question or unusual problem feel free to contact the DTM Data Comparer technical support at support@sqledit.com

When you contact technical support, you should be prepared to provide the following information:

  • DTM Data Comparer version (you can find this information from About menu item of Help menu).
  • Type and version of the ODBC or IDAPI driver or OLE DB provider.
  • DBMS version and operating system version (including service pack version, if applicable).
  • DTM Data Comparer Log file.
  • A description of what you do before the problem occurs.
  • Error messages you see when the problem occurs.
  • Your name, company name and how to contact you.

Log file

When running the program, you have to select one of menu items from "Tools->Log file" in order to view or truncate your Log file. Log file contains detailed description of any errors and other events that occurred while processing script.