Troubleshooting guide

Q: I cannot run the program and there is no error message. What should I do?

A: Check if you have all required files installed. Try to reinstall the program.

Q: When I ran the program, it displays "Can't open SQL file" error message . What does it mean?

A: Most probably, the file you have edited the last doesn't exist or has been renamed. See the title of the message dialog for the name of file being missed.

Q: The program incorrectly informs me about two or three void choices when dealing with the complex SQL statement.

A: This is because the program cannot recognize some SQL dialects. To solve the problem, turn the option "Disable SQL parsing" ("Settings" dialog) on.
Important! The program is unable to operate correctly with the scripts containing multiple queries when parsing is disabled.

Q: I have changed the resolution of my display and can't find the program. Where is the program now?

A: You should locate HKEY_CURRENT_USER\Software\DTMsoft\SQLeditor registry entry and remove "MainWindow" key. The main window will have the default dimensions.

Q: The program detected the installed OCI, but displays an empty list of data sources. What should I do?

A: Perhaps, the file tnsnames.ora was not found. Either put that file in one of the folders given below or contact the technical support:
%ORACLE_HOME%\net80\admin\tnsnames.ora or
%ORACLE_HOME%\network\admin\tnsnames.ora

If you have encountered some unusual problem that is not listed here, feel free to contact the technical support.